What can I do to improve our employee retention?

Articles from both Employer and Employee viewpoint:

• Employee Retention: Tips and Tools for Employee Retention
• Ideas on how to improve employee satisfaction
• Links to Articles About Employee Retention
• Stop Trying to Delight Your Customers

How can I reduce absenteeism in my department?

• How to Deal with Employee Absenteeism
• Here Today, Gone Tomorrow - How to Reduce Absenteeism at Work
• Attendance and Attendance Policy

How can I inspire my employees to make a difference?

• The Smile & Move video (3 minutes)
• The Original 212 video
• A Message to Garcia (.PDF)
• Cheap Ways to Motivate Your Team
• Stop Trying to Delight Your Customers

How do I effectively communicate with the younger generation?

• New Generation of Communication: Texting vs. Talking
• Generation Y - An Unconventional View of the Office
• Managing Gen X and Y: Common FAQ's
• Guide to Managing the Younger Generation

How do I successfully communicate with a multi-generational audience?

• Typewriters to Texting: Recruit, Retain and Communicate Across the Generation Gap
• Guide to Managing the Younger Generation
• Mixing and Managing four Generations of Employees
• The Case for Shifting from Monologue to Megalogue
• Manage Multigenerational Communication by Sharon Birkman Fink (.PDF)
  Where to start and areas to improve upon
• Multi-Generational Management - helpful strategies and generational values

How do I know when delivery equipment needs replacing? How can I justify getting it?

NAFEM Life Cycle Tool – Full (.XLS)
NAFEM Life Cycle Tool – Condensed (.XLS)

• www.CFESA.com
• www.NAFEM.org
• Sales Reps

What should I look for in a meal delivery system to provide optimum safety and quality for my patients?

• Switching to Pods (.PDF)
  Pod-tastic! Switching to pods from tray lines to improve patient satisfaction

Will I be able to maintain a sustainable program and generate a profit?

• How Sustainable Is Sustainability in a For-Profit Organization?
  How will sustainability be achieved?
• Growing your Business - Greener Pastures (.PDF)
  When your organizations designs a well-planned, articulate and thorough green strategy, it can clearly differentiate its products and services, cut costs by conserving resources and energy and begin harnessing nonfinancialinformation in a meaningful way to improve operations and financial performance.
• Sustainable Business Strategies - Sustainability As A Profit Center
  Companies are implementing business sustainability plans that target revenue as well as cost reduction.
• Sustainability Definition (.PDF)

How can I generate revenue in today's times?

• Institutional food is making a statement
• Hospital Room Service Delivers Bottom-Line Results (.PDF)
• Hospital food goes healthy for sake of patients & profits

How do I compete with non-hospital retail environments for customers?

Patty, Cafeteria Manager

• The Retail Healthcare Revolution by Tony Paquin
  Retail healthcare sales now exceed $500 billion annually and are poised to reach $1 trillion within just a few years. Tony Paquin gives executives key strategies for leveraging the healthcare consumer movement for the financial advantage of their organization.
• Strategic Healthcare Retail by Mindy Thompson-Banko (.PDF)
  Retail approach can be a tangible component of patient care

How can I improve patient satisfaction?

• Switching to Pods (.PDF)
  Pod-tastic! Switching to pods from tray lines to improve patient satisfaction
• Verona Roundtable Discussion (.PDF)
  Engaging Staff in Service Improvements
• Hospital Gets Prescription for Flavor
  Say goodbye to tasteless consomme and the Jell-O cup; hospital food is going upscale
• Achieve Patient Satisfaction
  The key to patient satisfaction is understanding what the patient wants. One model doesn't work for all facilities
• Press Ganey, Partners in Improvement
  Improvement Resources
• Hospital Foodservice and Patient Experience

Administration has mandated a "GO GREEN" initiative – What can I do?

• The Greening of Business
  How You Can Join the Hot, Cool Trend
• Creating a Sustainable Health System
  Highlights of HealthCast 2020, the latest health industry survey from PricewaterhouseCoopers’ Health Research Institute, which looks at the globalization of healthcare and worldwide efforts to create a sustainable health system
• 50 ways to Green Your Business
  Options for cleaning up your business, from the universal to the specific
• Sustainability by Michael Egan (.PDF)
  Where to start and areas to improve upon
• The American Hospital Association just unveiled a new web site designed to educate hospital CEO’s and trustees about sustainability in healthcare: http://www.hospitalsustainability.org